Summary of the 4-step system to deal with conflict (from the "Conflict Management" tutorial).
We all experience conflict often... or do we? This tutorial will help you determine what “conflict” really is. Then you will learn how to manage, resolve and even prevent conflict.
Legacy Learning - Conflict Management (produced in the early 2000s)
If you patiently follow a basic, six-step system, and not try to get resolution prematurely, you can magically reap win/win results during a conflict.