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Content and recording from the "Tips While You Sip - Coffee Break with Bill Truby" event on April 19, 2022
https://vimeo.com/701339091
Take-Away Tips
Three-Step Process to Eliminate Unruly Staff:
Own it and reboot the situation.
Create an agreement.
Follow through on the positive or negative.
Details about these steps, plus 2 important foundational truths, are included in the recording.

How can being grateful be a selfish act? Check out this research.

Discover how disliking broccoli, and other negative responses, are learned, not innate. Recognize these conditioned behaviors and take control, empowering yourself to change and choose a more positive outlook instead of being a victim of your own responses.

One of our clients, we'll call him Mark, implemented the Truby Management System (TMS) a core component of our Truby Business Success Model, and found so much more than he expected...
This is really sad. You’ll feel sorry for Mark’s situation.
Mark had a business that, by industry standards, should be making a lot more profit than he was bringing in. He had to work HARD to get the business to survive. His 40 plus employees felt entitled and were constantly bringing up problem ...

https://vimeo.com/696097944
Video Transcript
Did you know that you're defined by your bad days, not your good ones?
It's true. You can spend 99.9% of your time in stellar interactions with people, but that one day that you're demeaning, or you're mean, or you're abusive, in some way, people remember that day.
You're defined by your bad days.
How you handle conflict, how you handle differences, how you handle a crisis, how you handle when things aren't going well… those are ...

Discover how shifting your perspective to recognize that everyone is in the people business can transform your leadership approach. Learn how the Truby Management System equips leaders with tools to create happier, more engaged teams, whether at home or work.

Struggling with difficult relationships? Discover how changing your own behavior can transform those around you. Embrace the wisdom of "Man in the Mirror" and start with yourself for better connections and happier interactions.

Discover the seven key leadership skills that set true leaders apart from mere managers and how to master them. Learn how to enhance your leadership abilities to inspire and engage your team effectively.

Hiring the right person can make or break your team’s success. However, the right person comes more from how a person thinks and fits into the team over their experience and skills. Discover nine essential questions that will help you identify the perfect candidate, ensuring they align with your company’s values and needs. Elevate your hiring process and build a team that drives exceptional results.

A lesson from yard work: it’s not just about hard work but working smart. Focus on what you want, like planting grass, instead of fighting problems, like pulling weeds. This approach makes all the difference in life and business.

Think great customer service will set you apart? Think again. That’s the bare minimum. It’s your unique value that attracts customers. Stop bragging about what’s expected and start focusing on what makes you truly stand out.

Discover the power of synergy in true teamwork. Learn how to achieve more with less, boost productivity, and create a high-performing team environment.
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