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Content and recording from the “Tips While You Sip – Coffee Break with Bill Truby” event on April 19, 2022

Take-Away Tips

Three-Step Process to Eliminate Unruly Staff:

  1. Own it and reboot the situation.
  2. Create an agreement.
  3. Follow through on the positive or negative.

Details about these steps, plus 2 important foundational truths, are included in the recording.

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