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TMS Step 4: Using Expectations to Lead a Company

Clarity of outcomes in your company is in direct proportion to the clarity of what is done to get to those outcomes. And that doesn’t “just happen.”

The overall strategic plan guides your company. Leaders lead people to move toward fulfilling that plan. But no one should be expected to just “do your best and hope we get what we are looking for.”

An overt act of communication, assignments, agreements – for departments and teams – leads to clarity and predictability of desired outcomes.

Duration – 4:07

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