Latest Articles

Tips to Eliminate Unruly Staff

Content and recording from the “Tips While You Sip – Coffee Break with Bill Truby” event on April 19, 2022 Take-Away Tips Three-Step Process to Eliminate Unruly Staff: Own it…

Effective Hiring – Nine Questions to Hire the Right Person for the Job

Hiring the right person can make or break your team’s success. However, the right person comes more from how a person thinks and fits into the team over their experience and skills. Discover nine essential questions that will help you identify the perfect candidate, ensuring they align with your company’s values and needs. Elevate your hiring process and build a team that drives exceptional results.

Customer Service Won’t Help You (Truby Tip – Don’t Focus on the Wrong Thing)

Think great customer service will set you apart? Think again. That’s the bare minimum. It’s your unique value that attracts customers. Stop bragging about what’s expected and start focusing on what makes you truly stand out.

Teamwork Synergy – Get More Done with Less

Discover the power of synergy in true teamwork. Learn how to achieve more with less, boost productivity, and create a high-performing team environment.

Manage and Resolve Conflict – A Six-Step Process

Navigating conflict is crucial in any professional setting. This six-step process transforms emotional confrontations into opportunities for constructive resolution, with techniques that turn anger into rational discussion and collaboration. Discover how to differentiate between true conflict and unwanted reality, and apply effective strategies to manage and resolve disputes, enhancing harmony and productivity in your workplace.

Setting Business Goals – Where to Look Makes a Difference (Achievement Nudge)

Discover the secret to setting business goals from a childhood lesson. Learn where to look to make a difference in your success journey

How Lighting Changes the Messages

Presentation is key, whether it’s your outfit or your video setup. Just like the right clothes, the proper lighting can dramatically impact how your video is perceived. Discover simple lighting techniques to enhance your videos, making them look more professional and engaging, whether for Zoom calls or social media. Learn how to keep your audience captivated with just a few lighting tweaks.

What is Your Value?

Learn how to “read the minds” of your customers or clients to discern what they REALLY want from your company. Discover surprising insights with real-life examples of businesses that transformed their success by aligning with the unique value their customers desired. Learn how understanding and amplifying this value can lead to remarkable growth and profitability.

8 Employee Traits To Look For When Hiring a New Team Member/Employee

Hiring the right team members is about more than just skills. Discover eight key employee traits that ensure new hires align with your company’s values and contribute to a strong, high-performing team. Prioritizing traits like ethical compatibility, team orientation, and a commitment to continuous improvement can make all the difference in building a cohesive and successful workforce.

How to Manage Low Performers

Discover the transformative power of dealing with low performers in this comprehensive guide. Uncover the ripple effects of low performance on your team and learn a step-by-step approach to manage and eliminate it, fostering a culture of accountability and high performance.

Team Celebration – Party with a Purpose

Discover how to enhance your team’s performance through meaningful celebrations. Learn how celebrating achievements, recognizing contributions, and reflecting on successes and failures can promote continuous improvement and drive greater accomplishments.

How to Handle Layoffs – Managing Those Left Behind

Learn crucial strategies to manage your team after layoffs. Navigate the tough transition with compassion and efficiency.

Productivity and Profitability Gains through Efficiency Systems

Discover how clearly defined efficiency systems can transform your team’s productivity and profitability. Learn from examples across various industries, from boutique wineries to large manufacturing companies, and see how aligning your team around a single, well-designed system leads to higher morale, increased productivity, and greater profits.

Marketing for a Nonprofit Organization

Unlock the secrets to effective marketing for nonprofit organizations! Learn how audience segmentation and strategic alignment can elevate your business game. From understanding customer needs to outsmarting competitors, learn the essential checklist for success.

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